This Web Space is owned by:

Owner: MANUEL ORTEGA SANCHEZ (hereinafter SHERRYTRANSFER)
Tax ID (N.I.F.): 32092946B
Address: calle Séneca 4, 11407 Jerez de la Frontera (Cádiz)
E-mail: info@sherrytransfer.com

SHERRYTRANSFER is a company dedicated to providing transfers, transportation, and tourist visits throughout Spain via a taxi service. SHERRYTRANSFER makes a platform available to users at https://sherrytransfer.com/ through which an individual or legal entity (hereinafter, the “User”) can book any type of service offered on our Web Space.

1. ACCEPTANCE OF THE GENERAL TERMS OF USE AND ACCESS TO THE WEBSITE

By accessing, viewing, or using the materials, contents, or services accessible through the Website, the User acknowledges that they understand and accept these General Terms of Use, which define the rights and obligations of SHERRYTRANSFER and the User for the contracting of transfer, transportation, and tourist visit services. These are the only General Terms of Use applicable to the use of the Web Space (without prejudice that certain services may have specific conditions) and to the contracting of services, and they replace any other terms unless agreed upon in writing between SHERRYTRANSFER and the User. Access to the Web Space does not require User registration. However, in order to contract the services offered by SHERRYTRANSFER, the User must register and accept these conditions before finalizing the corresponding payment.

2. PURPOSE OF THE SHERRYTRANSFER WEBSITE

SHERRYTRANSFER has developed this Website to offer the User a booking service for transfers, transportation, and tourist visits throughout Spain via a taxi service. SHERRYTRANSFER provides through the Web Space a pick-up and transfer service that allows the User to have a vehicle pick them up and transport them from one point to another within the destination cities where SHERRYTRANSFER offers this service.

3. BOOKING

In order to make bookings through the Web Space, the User must provide their personal data (name, surname, e-mail, and telephone), or if applicable, the data of the person on whose behalf the transportation is being booked, so that SHERRYTRANSFER can process the reservation requested by the User.

By virtue of these General Terms of Use, Users declare that they provide truthful, accurate, up-to-date, and complete data about their identity, or if applicable, about the person on whose behalf the activity or transfer is being booked. In this regard, Users will be responsible for the accuracy of the data provided to SHERRYTRANSFER and for any consequences that may arise from errors in the information provided.

4. SPECIFIC CONDITIONS REGARDING THE BOOKING

Each booking made by a User through the Website is subject to the specific conditions applicable to each service. The User can find these conditions in the detailed description of each of these services, as well as in the confirmation email sent by SHERRYTRANSFER once the booking has been made.

General conditions applicable to all bookings.
Generally, the booking of the services promoted by SHERRYTRANSFER through the Web Space is subject to the following conditions:

A. SHERRYTRANSFER has a period of 24 hours to confirm the booking made by the User. The confirmation of the booking is not guaranteed if the User does not request it at least 24 hours in advance of the date and time the transfer is to begin.
To make use of the booked service, the Client must keep the booking confirmation, either in electronic or paper format, and have it available for the driver if requested. In the event of any disagreement between the driver and the Client regarding the booked services, if the Client does not show the booking confirmation, it could result in the service not being provided.

B. Requests to modify a booking must be made by replying to our confirmation email and will not be effective until we receive them and confirm via email that SHERRYTRANSFER can make the corresponding change. Requests for booking modifications must be made at least 24 hours before the originally scheduled date and time of the service.

C. The meeting point, date, schedule, duration, and all necessary information for the transfer are detailed in the service description on the Web Space, as well as in the confirmation email that SHERRYTRANSFER sends to the User once the booking has been made.

D. It is essential that Users be punctual and arrive at the meeting point on the date and time indicated in their booking. The duration of the service published on the Web Space is for reference only and may experience slight variations depending on how the service unfolds, or due to any external factor outside SHERRYTRANSFER such as bad weather, road traffic issues, strikes, etc.

E. Each booking will specify the type of proposed vehicle and the number of seats, referring to the number of free seats available to the Client, with the total vehicle capacity being that number plus the driver’s seat. All our vehicles are intended for public use as taxis and often have markings typical of this type of vehicle and service. These markings and vehicle colors may differ depending on the city or area where they operate and current local regulations. All vehicles have the permits, licenses, and insurance required to provide services under optimal conditions.

F. The prices on the SHERRYTRANSFER Web Space are final and do not include any extra charges for luggage (as long as it fits in the reserved vehicle). The price listed on the Web Space is per booked vehicle and includes any tolls. In cases where luggage exceeds the capacity of the reserved vehicle, there will be an additional charge. The specified rates do not include parking fees. All the rates indicated on the SHERRYTRANSFER Web Space are calculated using the fastest route between the origin and destination points. If the Client wishes to choose an alternative route, they must specify this when completing the booking in the ADDITIONAL INFORMATION section or send us an email at info@sherrytransfer.com so that we can provide the corresponding quote adapted to the chosen route. All specified rates include the applicable VAT for the service.

5. PICK-UPS

A. Pick-up at airports: The driver will wait a maximum of one additional hour from the time indicated by the Client in the booking confirmation. If, before boarding, the Client is aware of a flight delay of more than one hour, they should contact SHERRYTRANSFER to check availability for providing the service at a different time than stated in the booking confirmation.

B. Pick-up at train stations: According to taxi regulations in Andalusia, SHERRYTRANSFER is not allowed to pick up passengers at train stations located outside the city where the taxi is licensed, nor is the return option permitted. Only one-way service is available from the city of Jerez de la Frontera to these train stations.

C. Pick-up at seaports: The driver will wait up to thirty additional minutes from the time indicated by the Client in the booking confirmation. If the Client becomes aware of a delay of more than thirty minutes, they should contact SHERRYTRANSFER to check availability for providing the service at a different time than stated in the booking confirmation.

D. Pick-up at hotels or other locations: The driver will wait up to 10 additional minutes from the time indicated by the Client in the booking confirmation.

The Client must contact SHERRYTRANSFER before exceeding the established wait time in each section, depending on the pick-up point, to request that the driver extend the waiting time. In such a case, the Client must pay an additional cost before the service is provided. If they do not do so, the service will not be provided. If the Client requests a waiting time extension from the driver, it will incur an additional cost that may vary depending on how long the driver waits:
Fare 1: €15 / hour waiting – Fare 2: €18 / hour waiting

SHERRYTRANSFER reserves a margin of 15 minutes delay beyond the booked time without incurring any liability.
If the driver does not arrive at the pick-up location after the established 15-minute margin, the Client must contact the phone number indicated in the booking confirmation.
If the Client fails to comply with this requirement, no subsequent claim or any indemnification or compensation will be accepted, even if the Client chooses other means of transportation to get to their destination.

6. DESTINATION

The destination will be exclusively that indicated by the Client in the booking. If the Client wishes to make multiple stops during the journey, they must indicate this when completing the booking form. If additional stops involve locations other than the origin or destination cities, the Client must inform SHERRYTRANSFER by specifying the stops to be made and the waiting time at each stop, in order to establish a budget adjusted to the Client’s needs.

SHERRYTRANSFER is not responsible for any missed flights, trains, buses, or boats as a result of not requesting the transfer service sufficiently in advance as recommended by SHERRYTRANSFER. The User is solely responsible for knowing the departure time of their flight/train/bus/boat and for requesting the pick-up service with enough time to spare.

7. PARKING

The driver will park for pick-up and arrival as close as possible to the address provided by the Client in the booking, bearing in mind that there are certain locations where, due to the characteristics of the public roads, vehicles cannot park and/or stop (highways, roundabouts, intersections, etc.). Unless otherwise specified, the meeting points will be as follows:
Airports: inside the terminal, in the arrivals area for the specified flight, precisely where passengers converge with non-passengers and where family members and pre-arranged drivers typically wait.

Hotels and similar accommodations: at the establishment’s reception area or at the door of the building if there is no reception desk.
Residences, hospitals, offices, or other places not listed above: at the door or at the nearest possible location where the vehicle can park.

All in compliance with traffic regulations and/or any rules established in each location or area—especially in port and airport areas—where there may sometimes be permanent, temporary, or ad hoc access or parking restrictions or limitations. In such cases, passengers must comply with these rules in order to initiate the transportation service, and they should call us if they encounter any difficulties.

Some exceptional circumstances—such as construction, road closures, sporting or cultural events, demonstrations, accessibility issues, etc.—may prevent the vehicle from accessing the requested pick-up location. In these situations, we will contact the telephone number provided in the booking as the passenger’s data to inform them of the nearest point where they can meet their driver.

8. LUGGAGE

All our vehicles have a spacious trunk to carry the usual luggage of 4 people. If you are traveling with extra luggage, you must indicate this in the ADDITIONAL INFORMATION section so that we can propose possible solutions. For safety reasons and in accordance with the regulations, all luggage must be placed in the vehicle trunk. The luggage must not contain prohibited items such as dangerous substances, firearms, perishable items, fragile objects, and/or animals not mentioned during the booking process.

The Client must indicate during the booking process if they are traveling with pets in the ADDITIONAL INFORMATION section. Such animals must travel in a carrier that meets IATA requirements for airplane transport and will be carried under the sole responsibility of the Client.

SHERRYTRANSFER is not responsible for lost or damaged luggage.

9. MINORS

Regarding child transportation, minors are likewise considered passengers. Their presence must be specified when making the booking so that SHERRYTRANSFER can provide the mandatory seats or boosters free of charge. SHERRYTRANSFER is not responsible for being unable to provide the required child safety seats and boosters if the user has not specified in the booking the presence of minors needing these safety items, and reserves the right to cancel the service for strict safety reasons and to apply any applicable penalties resulting from such cancellation.

10. FINANCIAL TERMS OF CONTRACTING

The booking of SHERRYTRANSFER services shall be deemed formalized once Users have completed and accepted the transfer booking form and the booking has been confirmed after the booking process is correctly completed and the payment has been successfully processed.

The prices will be those indicated by SHERRYTRANSFER at the time the User chooses the transfer to be booked. All services are confirmed immediately and paid for at the time of booking with a credit or debit card.

After the booking has been made, Users will receive an email confirming payment for the contracted service and providing a purchase receipt for the booked services. Users should note that this purchase receipt does not constitute the invoice for the contracted services. Users may request the invoice once they have finalized their booking through the Website.

11. CANCELLATION POLICY

The charges to the user for service cancellation will always be determined based on the date and time that notice of cancellation is given.

1.- For any cancellations made (notified) and confirmed 12 hours before the service is provided, there will be no charge to the user (except for the payment transaction fee, which will be deducted from the refunded amount).

2.- For any cancellations made within the 12 hours prior to the service, the User will be charged 50% of the total service cost as cancellation fees.

SHERRYTRANSFER reserves the right to modify or cancel a service in the following cases:

1.- If payment for the booking has been canceled by the credit card company.

2.- If the destination address or hotel provided to our staff at pick-up does not match the one in the booking.

3.- If the destination address specified in the booking is incomprehensible or does not correspond to reality.

4.- If the luggage to be transported exceeds the capacity of the vehicle’s trunk providing the service.

5.- If the number of passengers is greater than indicated in the booking.

6.- If transportation of pets was not indicated in the booking.

If the Client does not arrive at the meeting point within the established timeframe as specified in the booking confirmation, the SHERRYTRANSFER staff will attempt to contact the Client. If contact cannot be made because of poor reception, no signal, voicemail, or unanswered calls, the service will be canceled and SHERRYTRANSFER will have no obligation to refund the amount paid for the booked service.

SHERRYTRANSFER will not pay any compensation in the event of delay, cancellation, or non-provision of a service due to circumstances or unforeseen events beyond its control, including (but not limited to) traffic accidents, police checks, terrorist or vandalism acts, extreme weather conditions, or strikes or demonstrations causing road closures.

IN ACCORDANCE WITH THE ABOVE, AND BY ACCEPTING THESE GENERAL TERMS OF USE, USERS DECLARE THAT THEY HAVE READ AND EXPRESSLY ACCEPT THIS CANCELLATION POLICY AND AGREE WITH THE TERMS OF CANCELLATION FOR THE TRANSFER THEY BOOK THROUGH THIS WEB SPACE.

12. RESERVATION OF RIGHTS

Drivers reserve the right not to allow any passenger who is under the influence of alcohol or any other drug and who may endanger the normal conduct of the transfer, or whose behavior could jeopardize the physical or moral integrity of the driver and/or other passengers.
Smoking is not permitted inside the vehicles, in accordance with Spanish regulations.

13. CLIENT RESPONSIBILITIES

When confirming a booking with SHERRYTRANSFER, the Client:
Understands and accepts these general terms and agrees to pay for the requested service using the payment method provided in the booking process.

Understands and accepts that they must inform SHERRYTRANSFER of any changes affecting their booking and service under the terms and deadlines detailed in this document.

Understands that the service will be carried out according to the details provided during the booking process and under the conditions set forth in this document.

Understands that they are responsible for verifying that all the data in the booking confirmation is correct and that, should they have made any mistake, they must notify us by email at least 24 hours before the start time of the service to make the necessary modification. If they fail to do so, SHERRYTRANSFER is not responsible for any potential damages that may occur. The Client accepts that if their actions, or those of the people traveling with them, cause any damage during the service, the Client will be primarily responsible for any compensation that may be owed to the driver or to third parties.

14. MODIFICATIONS

SHERRYTRANSFER reserves the right to make as many changes as it deems appropriate to these General Terms of Use and the published Rates, in which case Users will be duly informed. Such changes become valid once published on the Website.

15. SEVERABILITY CLAUSE

All clauses or sections of these General Terms of Use should be interpreted independently and autonomously. If one is declared null by a final court ruling or arbitration decision, the remaining provisions will not be affected. The affected clause or clauses will be replaced by others that preserve the intended effects of these General Terms of Use.

16. JURISDICTION AND APPLICABLE LAW

These General Terms of Use are governed by Spanish law. In case of litigation regarding the interpretation, execution, or validity of these General Terms of Use, the competent courts will be those corresponding to the User. Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer matters, SHERRYTRANSFER also informs that, in case of controversy, Users residing in the European Union may refer to the “Online Dispute Resolution Platform” developed by the European Commission in order to resolve extrajudicially any disputes arising from the provision of services by SHERRYTRANSFER. To access the “Online Dispute Resolution Platform,” you can use the following link: http://ec.europa.eu/consumers/odr/ In any case, SHERRYTRANSFER informs the User that there is a Complaint Form available through which you may submit any complaint or claim regarding the services provided by SHERRYTRANSFER.32092946B